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Featuring the owner of Sandler Training ® in Oklahoma
One of my clients has been in conversation with a prospect for many months, and there’s been a lot of back and forth between them. After an initial proposal and another, revised, proposal to this prospect, my client finally got a phone call with the decision-maker himself.
The customer’s always right… Right? That’s great in theory, but it’s not always feasible in practice. Promises made and unkept are worse than promises not made. But not making the unreasonable promises of an angry client or prospect can seem like the makings of a fight!
If you’re familiar with transactional analysis, you probably know that most people don’t put conscious effort into the transactional analysis they experience. You should, though. Transactional analysis affects too much of the way you interact with the world for you to ignore it.
Think of something you’ve agreed with in the last week. It could be something simple like someone commenting on the weather, or something as complicated as a business plan. Now think about something you encountered in the last week you immediately disagreed with. Was it something you saw on the news, something from an article you read, or something you heard someone say? Maybe all three?